Frequently asked questions
Here we've compiled a list of common inquiries to help our customers easily navigate our services (Note: All cleanup services maintain an exclusion involving the presence of asbestos and/or foreign chemicals). We cannot give prices or estimates over the phone, as job prices vary greatly based on the situation. For pricing, please reach out with a description of your situation along with any photos you have and we'll be happy to give you a more accurate quote.
Trauma & Biohazard
OneCall's trauma and biohazard service relates to any cleanup involving crime scene, unattained death, blood or other bodily fluids.
We understand there may be extreme loss and distress related to these situations, and we are committed to ensuring your space is clean and habitable with compassion and sensitivity.
OneCall Decon & Restoration provides a detailed cleanup per job. We clean, non-porous surfaces affected by biohazards and we remove porous surfaces that are unable to be cleaned and dispose of all removed contents according to state regulations.
- We focus on removing the compromised contents that are contaminated.
- If the biohazard (fluids) did not breech past the flooring into the main structural parts of the area, we do not need a rebuild. (Rebuilds take longer than general cleanups)
- Next we do a deep clean & sanitize of the area to remove the bacteria & fluids from the location.
- Lastly we deodorize and do a final walk through for your satisfaction.
The majority of instances are covered by insurance. For those that are not, we offer private pay for our customers. Although out of pocket costs can have a wide range, our estimators are dedicated to providing a fair price for everyone. Please contact us with additional questions.
- Please call us and explain the situation, we keep all information confidential.
- We arrive at a time that works for you to properly inspect what needs to be done. We will walk you through the process step-by-step.
- We perform the cleanup & work with you and/or your insurance on resolving the matter at hand.
Mold Mitgation
Mold spores require oxygen, nutrients, and most importantly, moisture in order to grow inside. Mold often occurs in indoor spaces with less light exposure and more moisture exposure, such as a bathroom.
Mold can grow on any surface but is usually found growing on wood, wallpaper, painted walls, carpet, sheetrock, insulation, and ceiling tiles.
Mold and mildew are often used interchangeably, but they’re two different kinds of microbial growth. Mildew is usually white or grey in color, while mold is usually brighter (green, blue, black, or yellow) with a fuzzy or slimy texture. Mildew grows on flat, already-wet surfaces, while mold often grows beneath or between surfaces. Because mildew is usually found on surfaces, it’s easier to clean and remove than mold. While both can cause allergic or respiratory issues, mold is a more severe health concern.
Professional mold mitigation involves an initial mold evaluation/inspection of the space, including taking moisture readings, killing any existing mold and removing any non-salvageable materials, returning the space to a healthy environment, and preventing the return and spread of any future mold spores. The mold mitigation process can take up to several days depending on the severity of the affected area.
Junk Removal
Please refer to our Junk Removal page under 'Services' to see our load-based and bulk item prices. For a more specific quote, reach out to us with your situation and any photos you have.
Our minimum service fee is set at $175.
For any load over 2.5 Tons, we bill $55/Ton for each additional Ton.
A non-exhaustive list of items that will be billed additionally includes: appliances, paint, oil, box springs, mattresses and tires.
Our junk removal services haul away:
- Furniture
- Couches, sofas, sofa beds, mattresses, chairs, tables,
bookcases, cubicles, desks, file cabinets, boxes, armoires, tool units, etc.
- Couches, sofas, sofa beds, mattresses, chairs, tables,
- Television Disposal & Recycling
- Yard Waste
- Foreclosure Clean outs
- Appliances
- Hot Tub Disposal
- E-Waste Disposal
- Mattress Disposal
- Refrigerator Disposal & Recycling
- Construction Waste
- Garbage
- Dumpster Rental Alternative
- Make a list of items you would like removed or simply start a pile
- Check if you have valuables you would like to sell
- Call OneCall Decon & Restoration at (719) 210-0872 for a estimate
- Open paint cans, any size
- Any products/items that contain Asbestos
- Broken glass
- Vehicles
- Leaky products (unless packaged securely)
- Call OneCall Decon & Restoration at (719) 210-0872
- After discussing your project we will send you a quote
- Once you approve the quote we will perform the junk removal immediately
- We separate trash from items that can be recycled/donated
- We thoroughly clean up the job site
Eviction Cleaning
Eviction cleaning services involve a thorough inspection to properly restore your home from clutter, biohazard & improper living hazards. We organize your valuables in boxes, dispose the trash, deep clean, sanitize & make your place livable again.
After the inspection and signed agreement of work, we have 3 phases of cleaning.
Phase 1:
Clutter removal & Deep clean, which includes floor-ceiling heavy dirt, dust, fluid removal of sweeping, power washing & vacuuming.
Phase 2:
Corner Check, which includes the same process as before to make sure we didn't miss any corners.
Phase 3:
Touch up, which is the last step that involves sanitizing & deodorizing before we do a final walk through with you for your satisfaction.
- If you believe you can't do the job on your own, please call or send us a form submission.
- We will ask you what you need cleaned, how many rooms, square feet & address.
- If you have items you want to keep, kindly take them or separate them for us to box separately & mark.
- Lastly upon inspection we explain to you the process of our cleanup based on: your home layout, specific items needed to be removed & level of deep cleaning.
Our service includes:
- Top to bottom: from floors to ceilings, on top of surfaces such as cabinets, wallboards, appliances.
- Eye level surfaces such as: Appliances, countertops, furniture & miscellaneous materials.
- Other areas of the home such as: windows, lighting, bathrooms, wall cleaning, vacuuming carpets & more.
- Animal and human feces and other biohazards. (this overlaps with our Trauma & Biohazard service)
- Personal items that need to be restored.
- Trash, junk & clutter removal.
Depending on the size of the home/unit & how many contents are inside causing hazards. Hoarder & clutter cleanup can range from $300 to $5,000. Please send photos for a quote.
Sewage Mitigation
Water damage from ‘black water’ or sewage is known as a Category 3 water damage, which is the most severe and dangerous of all kinds of water damage.
The most clear and often the first detectable sign of water damage from sewage will be the smell. If you notice a foul odor coming from anywhere in your home or building, it is often a telltale sign of a backup.
Sewage backups can have vastly different appearances depending on the situation, but most likely they will present in the form of murky/dirty water with a very strong stench. This water is filled with toxic contaminants and should be avoided at all costs, as even breathing in fumes of the surrounding area can be a cause for health concerns. This is why it is crucial to contact a certified mitigation professional as soon as a backup or leak is discovered.
A backup is most likely to occur in a room such as a kitchen, bathroom or basement, as these rooms have sewer lines attached that are susceptible of becoming damaged or blocked.
Sewage backups occur for a variety of reasons, many of which can be completely out of your control. For example:
Sanitary Main Blocked: When a blockage occurs at a city’s main sanitary line and is not addressed promptly enough, it can cause backups for several homes and business surrounding the area of the blockage.
Aging Sewer System: The average age for a sewer system is around 30 years old. There are several homes and businesses that have backups occur within them simply because of an older system.
Tree Roots: If you have a large tree in your yard, its roots can slowly grow to break through the sewage pipes. This kind of damage is slow, but can be disastrous once the root(s) fully block the line.
Water Damage
Water cleanup is a multi-phase process, with the first step being removing all standing water from flooring, carpet, and all other affected materials. Once the water is removed, dehumidifiers and other specialized equipment are used to dry the areas. This can take multiple days, depending on the amount of water, the space affected and the temperature used to dry. After the process is complete, we use moisture meters and thermal imaging cameras (when applicable) to make sure your home is thoroughly dry. Fixing water damage may also involve drywall removal, carpet cleaning, wood floor repair, odor control, air duct cleaning, and mold mitigation.
(Note: Reconstruction is only necessary if the structural contents have been soaked in water for long periods of time and are compromised)
No. Most insurance companies prefer you call a water damage restoration company to begin cleanup and fix the damage as soon as possible. The faster our crews arrive, the more destruction we can prevent, which decreases restoration costs and protects your home from further house flood damage.
The cost of water damage cleanup varies greatly based on the size of the flooded area and the amount of time needed to handle the repair. If your insurance policy covers water damage restoration, you are usually only responsible for the deductible. Because water can move so quickly and be very destructive, there can be even bigger problems like mold growth and structural damage if not promptly removed with the right equipment. When done properly, fixing water damage can take several days and many labor hours to complete, which have varying costs.
Water damage is divided into three categories based on its severity of health hazard:
Category 1 (clean water): Poses no harm to people. Often flooding caused by sink or bathtub overflow or an appliance malfunction such as a water heater or washing machine.
Category 2 (grey water): Potential to cause harm or illness to people. This category involves water with a considerable amount of contaminants, which can be chemical, physical or biological
Category 3 (black water): Extremely hazardous to people. Can cause severe illness and contains pathogens. Sources can come from river or lake water, ground surface water, and sewage backups.
Water/Flood damage can sometimes be hidden with a not-so-obvious source like a slow leaking roof or appliance. Some signs of hidden water damage include peeling wallpaper or paint, moisture and condensation in carpet or other floorings, visible mold, musty odors and patches of discoloration/warping in ceiling tiles.
- We will will want to know exactly what the source of the leak is, so if you believe it's a plumbing issue, contact a plumber first to isolate and correct the active leak. (we can provide references!)
- Call OneCall Decon & Restoration at (719)-210-0872
- Do your best to dry and reduce water in the affected area
- Rest easy, knowing the job is being handled by certified professionals